Microsoft Dynamics CRM 2011 Step by Step

Microsoft Dynamics CRM 2011 Step by Step

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The smart way to learn Microsoft Dynamics CRM 2011a€”one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.The smart way to learn Microsoft Dynamics CRM 2011a€”one step at a time!


Title:Microsoft Dynamics CRM 2011 Step by Step
Author: Mike Snyder, Jim Steger, Brendan Landers
Publisher:Pearson Education - 2011-01-15
ISBN-13:

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